The needs of the client come first.
We favor a collaborative stance in our work over competition.
All members of a team have something valuable to offer.
Resistance is information.
The right process gives people a better chance at getting the right results.
Excellence is different than perfection.
Failure is an opportunity to learn.
We haven’t seen it all.
The best projects are the ones where we learn something new.
We play the role of the non-anxious presence.
To give the best help, we must balance the one-up, one-down of outside advice.